Faq Sections

PRODUCTS
Where are Rainbow Socks products produced?

Rainbow Socks products are proudly produced in the EU.


What is the quality of Rainbow Socks products?

Our socks are produced with the use of top-quality materials. The cotton used for the production of our socks comes from India and Germany. 

The yarn that we use is Oeko-Tex certified. It is an international safety standard of textile products. Owing to its thermal insulation properties, the cotton protects your feet against cold and overheating. 

The majority of our socks have the following composition: 80% cotton, 17% polyamide, and 3% elastane.


I am not sure what my size is. Where can I find the detailed dimensions of the product?

To find out what your size is, check out our Size Guide, where you will find a detailed size chart.


How should I wash and care for my socks?

We recommend washing our socks at a low temperature. If you set the temperature too high, the socks may shrink. 

However, remember that socks like ours, with high top-quality combed cotton content tend to shrink a bit when washed even at a low temperature. 

Don’t worry - it’s a sign of quality and not a flaw! After stretching them in hands or putting them on, the socks will regain their original shape.


I’d like to stay up to date with all the new products. How to do that?

It takes only a few steps: subscribe to our newsletter, find us on Facebook and on Instagram.

We’ve been also working on a Pinterest account, where you will find lifestyle photos of our products.


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ORDER
How can I pay for my order?

We accept Visa, MasterCard, Maestro, American Express, Diners Club International, JCB, NEXI, EB, DK and other various local debit cards. Also Sofort, Klara, Ideal, Blik, Google Pay and PayPal as well as various local debit cards.

All transactions are handled by PayLane international payment services. PayLane is fully PCI Level 1 compliant. All transactions are encrypted with additional security including 3-D Secure, GeoIP, AVS, CVV, CVC.


Can I change my shipping address?

If you want to change your shipping address right after you placed an order, please contact us at info@rainbowsocks.com. 

However, if you receive a confirmation that your order has been shipped out, changing your shipping address will be impossible.


Can I cancel my order before it is shipped out?

Once your payment is credited to our account, the order is shipped out within the following business day. If the order has not been paid yet, it can be easily cancelled. However, if you change your mind right after the payment is made, please let us know as soon as possible. 

In both of these cases, write us an e-mail to info@rainbowsocks.com - our Customer Service will surely help you.


Are Rainbow Socks products available in a stationary store?

Rainbow Socks products are not available in a stationary store. 

They are only available online.


Do you offer gift wrapping?

The products that can be found in “Socks Boxes” category are packed in a dedicated packaging that highlights the uniqueness of our products. 

Other option are not possible, yet. We work on it, let you know.


DELIVERY
What is the delivery cost?

Worldwide delivery is free of charge.

If you choose free delivery, you will not be provided with a tracking number of your order (an exception is delivery in Poland, as Polish customers can track the parcel).

We also offer other forms of delivery, with varying delivery time. These options are paid and offer the possibility of tracking. More details are available in Delivery


How long does the delivery take?

The delivery time depends on the country where the order has been placed and on the selected service. You can choose ground or air shipping. Air shipping is fulfilled by UPS Express and is quicker. All detailed information on this topic can be found in the Delivery tab. Please keep in mind that all times are estimates and depend on the local postal service in your country.


How can I track my order?

It depends on the delivery option of your choice. We offer the four following options: Free (untracked), Standard (tracked), Courier (tracked), UPS Express (tracked). If you choose the option with tracking, once you place your order, you will receive a confirmation that it has been shipped out as well as an e-mail with a link that you can use to check your parcel number in the courier's tracking system. In order to track your order, you need to visit a particular courier`s website and use the received number. If you decide to cancel your order, you will also receive an e-mail once your request is fulfilled. In case of any problems, you can always ask our customer service for help.


How long will it take to process my order?

The order is processed within one business day, counting from the moment your payment is credited to our account.


Can I collect the order personally?

Unfortunately, the option of collecting the order personally is unavailable.


RETURN POLICY
I would like to return products

You should send a written declaration by email within 14 days from delivery date.

All items have to be unused with original labels and packaging intact. 

When you return any product, you must cover the shipping charges.

A full refund will be provided to your account within 14 days once you send the products back to us along with the statement of withdrawal from the agreement.

This statement and detailed information on our return policy can be found in Terms and Conditions.


CONTACT
I am interested in a collaboration with Rainbow Socks, who should I contact?

If you are interested in a collaboration, contact us via cooperation@rainbowsocks.com.