DELIVERY

What is the delivery cost?

The cost of the delivery depends on the option chosen by the customer. You have two options available - standard delivery and UPS. More details are available in Delivery


How long does the delivery take?

The delivery time depends on the country where the order has been placed and on the selected service. You can choose ground or air shipping. Air shipping is quicker. All detailed information on this topic can be found in the Delivery . Please keep in mind that all times are estimates and depend on the local postal service in your country.


How can I track my order?

Once you place your order, you will receive a confirmation that it has been shipped out as well as an e-mail with a link to your order website, where you can find the tracking link. For shipments to the USA, Canada, Australia, UK, Germany, Italy and Spain, the tracking link may be sent in a separate message. If you decide to cancel your order, you will also receive an e-mail once your request is fulfilled. In case of any problems, you can always ask our customer service for help.


How long will it take to process my order?

The order is processed within one business day, counting from the moment your payment is credited to our account.


Can I collect the order personally?

Unfortunately, the option of collecting the order personally is unavailable.